Frequently Asked Questions

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Find answers to common questions about our services and technology. Our team is here to help.

Requirements
Retrieving Documents
Resolving Printing Issues

Requirements

What are the requirements when using DocsDirect Online?
  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software
Is DocsDirect compatible with Windows 11?
  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software
How to use Microsoft Edge?
  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software
Can I use Google Chrome?
  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software

Retrieving Documents

How do I access documents from the DocsDirect Web site?
  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software
What's a ``QuickCode`` and how do I get one?
  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software
What if my ``QuickCode`` doesn't work or I lost my ``QuickCode``?
  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software
Will the Lender provide me with a ``QuickCode``? Or does your company provide us with one?
  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software
My loan package required corrections after I printed the full package. Can I use the same ``QuickCode`` to pull the corrected documents?
  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software
If I am technically unable to print documents from the Web site, how can I obtain document packages?
  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software

Resolving Printing Issues

What do I do when, after selecting my file, I receive a message ``This Page Cannot be Found`` or ``This Page Cannot be Displayed``?
  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software
When printing some documents in PDF format all the words run together with no spaces between them, however, everything looks fine on the screen. Is there an error in the documents, or is it my system?
  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software
Are forms printed on ink-jet, bubble-jet or Dot-Matrix printers acceptable?
  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software